FAQ

1. How about the quality of your product?

Our products are in high quality compared with many rivals. We pay much attention to our customers' shopping experience. We will always put it on our priority.

2. Whether your photos are exactly the same with the products?

Most photos are shot by our own photographer, and only a few of them are from magazines.

3. How To Choose Size？

We offer US size in each product, but the size chart maybe different due to different items, therefore we suggest you to check the individual measurement size chart under the detail description, then you will know if it fits you.

4. Can I get a discount if I place a bulk order?

Of course. please feel free to contact us by wholesale@new-feeling.co.za, buy more, save more, we will offer the better discount for you.

5. Can I change or cancel items in my paid order?

Yes, you can, as long as it hasn't been shipped yet.

6. Can you send your catalog to me?

We are sorry that we couldn't offer the catalog, because we update our product nearly every day(at least 3 times per week). Hope you could take your time to have a view on our website. Thanks!

7. How long will the out-of-stock items be restocked?

We are not sure about that, but for hot-sale styles, we'll restock as soon as possible.

8. The item is available when I place the order, but why it is not after I finish the payment?

Most items are available on our website, but with the increasing of the order, we nearly not notice the inventory of it. We are sorry for being late to update the listing.

9. What if I forgot my password?

Please feel free to reset your password here: 

https://www.new-feeling.co.za/account/login/#recover